Refund & Holiday-Stay Policy

Full refunds, less a $25 cancellation fee, will be given for booked reservations that cancel at least 14 days prior to the pet drop- off date. NO REFUNDS, or partial refunds, will be given for cancellations with less than 7 days’ notice prior to the pet drop- off date or for early pet pick up. For reservations that are made and begin less than 7 days before the pet drop off date – the sale is final at the time we receive payment.

While this policy is stated in our Boarding Agreement, and also expressed here, we are flexible and very considerate regarding a change in plans beyond your control. Life happens! We want your repeat business and promise to make happy tails happen for your pet; this includes making you happy too! Let’s work together in the interest of quality pet-care and good client relations.

Holiday rates apply for stay-cations during: Memorial Day, 4th of July; Labor Day; Thanksgiving, Christmas & New Year’s.

In order to fulfill demand during these busy holiday periods, we have minimum stay requirements: 3 days for Memorial Day, 4th of July & Labor Day; 5 days during Thanksgiving (Wednesday before through Monday after) and 7 days at Christmas/New Years. Christmas/NY rates begin on 12/22 through 1/1.

Any rate discount offers do not apply during these holidays.